Privacy Statement
This Privacy Policy explains how we collect, use and protect your personal information when you create an account or use services provided by Vegas Spins. We respect your privacy and aim to be clear about the types of data we process, why we process it and how you can exercise your rights. Please read this page to understand our general practices for handling personal data.
Types of data we collect
We collect information that helps us provide and secure your account, process transactions and comply with legal obligations. Broadly, this includes personal data, technical data and transactional data.
Personal data
Personal data means information that identifies you directly or indirectly. Typical items include your name, date of birth, residential address, email address, phone number and identity verification documents when required. We also hold account credentials and communication preferences.
Technical data
Technical data covers device and connection details such as IP address, device type, browser type, operating system, language settings and log files. We use these details to provide a reliable service and to detect suspicious activity.
Transactional data
Transactional data relates to your activity with us and third-party payment providers. This includes deposits, withdrawals, game activity, wager history, bonus usage and customer support interactions. We may also keep records of disputes and account decisions.
How we use your information
We use personal data to create and manage your account, process payments, verify identity, prevent fraud and comply with legal obligations. Technical data helps us to maintain and improve the service, to diagnose issues and to protect accounts. Transactional data is used for account administration, customer support and to meet regulatory or tax requirements where applicable.
Data protection practices
We keep information only for as long as needed to fulfil the purposes described, to comply with legal obligations and to resolve disputes. We use appropriate organisational and technical measures to protect data against unauthorised access, loss or misuse. Access to personal data is restricted to authorised staff and service providers on a need-to-know basis.
Cookies and tracking technologies
We use cookies and similar technologies to provide core site functionality, remember preferences, improve performance and measure how the site is used. You can control cookie settings through your browser and some choices are available in your account. Third parties may place cookies for analytics and advertising purposes; their use is subject to their own privacy policies.
User rights
You have rights to request access to the personal data we hold about you, to correct inaccurate information, to request deletion where permitted, and to object to or restrict certain processing. We will respond to valid requests in line with applicable law. Some requests may be limited where retention is necessary for legal compliance or legitimate business purposes.
Access, correction and deletion
To access, update or request deletion of your data, sign in and use the account settings where available, or contact our privacy team. We may ask for proof of identity before actioning sensitive requests to protect your account. For account closure we will retain certain records as required by law.
Information sharing and third parties
We may share data with service providers who support payments, identity checks, fraud prevention, hosting and analytics. We may also disclose information to comply with lawful requests from authorities or to protect the safety of users and the integrity of our services. Any third party we work with is required to protect data in line with our standards.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. When material changes occur we will notify you through the service or by other reasonable means. If you have questions about our privacy practices or about how VegasSpins handles your information, please contact our privacy team via [email protected].